Privacy policy

Last Updated: 29 March 2023

This Privacy Policy describes how www.theaquaarena.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@theaquaarena.com.

Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information Purpose of collection: to provide customer support. Source of collection: collected from you Disclosure for a business purpose: shared with our service providers that assist with customer support. Personal Information collected: any information provided by the customer during support interactions, such as name, email address, and details of the issue.

Minors: The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information: We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads] Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent; The performance of the contract between you and the Site; Compliance with our legal obligations; To protect your vital interests; To perform a task carried out in the public interest; For our legitimate interests, which do not override your fundamental rights and freedoms. Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does.

 

Your Personal Information We collect personal information to provide you with a seamless, personalized experience when using our Site. We collect the following types of information:

• Contact information, such as your name, shipping address, email address, and phone number, which allows us to fulfill orders, send notifications, and communicate with you.
• Payment information, such as your credit card number, which allows us to process your transactions.
• Technical information, including your IP address, device type, and browser type, which allows us to understand how you interact with our Site and improve our services.
• Preference information, such as your saved items, shopping history, and Site preferences, which enables us to personalize your experience on our Site.

How we use your Personal Information We use the personal information we collect from you for various purposes, including:

• Providing you with our products and services, including processing transactions, shipping, and fulfilling your orders.
• Communicating with you about new products, services, and offers.
• Personalizing your experience on our Site by tailoring content and recommendations to your preferences.
• Analyzing and improving our Site and services, such as by understanding how customers use our Site and making improvements accordingly.
• Protecting our Site and customers from fraud or security threats.

Sharing your Personal Information We share your personal information with third parties in the following circumstances:

• With service providers who help us to operate our Site, process transactions, and provide other services, such as shipping or marketing. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• With advertising partners, as described in the "Behavioural Advertising" section above, to provide you with targeted advertisements and marketing communications.
• As required by law or legal process, such as in response to a court order or a subpoena.
• To protect our rights, property, or safety, or the rights, property, or safety of our customers or others.

Your Rights and Choices Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccuracies in your personal information.
• Erasure: You have the right to request that we delete your personal information from our records.
• Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to have that information transmitted to another service provider.

To exercise any of these rights, please contact us using the contact information provided above.

Security We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

Links to Other Websites Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Updates to this Privacy Policy We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other purposes. We will post any changes to our Privacy Policy on this page and update the "effective date" at the top of the page. We encourage you to review our Privacy Policy periodically to stay informed about our practices regarding the collection, use, and sharing of your personal information.

If we make any material changes to our Privacy Policy, we will notify you either by prominently posting a notice of such changes on our Site or by directly sending you a notification. Your continued use of our Site after we have posted any updates to our Privacy Policy constitutes your acceptance of the changes.

Contact Us If you have any questions or concerns about our Privacy Policy, the practices of our Site, or your dealings with our Site, please contact us using the information provided at the beginning of this Privacy Policy. We are committed to addressing your concerns and will respond to your inquiries in a timely and professional manner.

International Users Our Site is operated and maintained in the United States. If you are accessing our Site from outside the United States, be aware that your personal information may be transferred to, stored, and processed in the United States, where our servers and central database are located. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using our Site, you consent to your personal information being transferred to our facilities and to the facilities of those third parties with whom we share it, as described in this Privacy Policy.

European Union (EU) and European Economic Area (EEA) Users If you are located within the EU or EEA, we process your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. For more information about your rights under the GDPR, including your rights to access, correction, erasure, portability, and objection, please contact us using the information provided at the beginning of this Privacy Policy.